SHIPPING INFORMATION
Nakedskinbotanicals.com ships worldwide. We offer FREE international shipping on all orders over EUR 150 and free NL shipping on orders over EUR 75. All orders over EUR 150 are shipped in our signature gift boxes.
For orders under EUR 150, the following flat shipping & packaging rates apply:
NL - EUR 7.95, free shipping for orders over EUR 75 (use the code FREESHIPPING_NL at the checkout)
EUROPE 1 - EUR 10.95 (Germany, Belgium, France, Denmark, Sweden, Italy, Austria, Luxemburg, Spain).
Free shipping on orders over EUR 150 (use the code FREESHIPPING_EU1 at the checkout)
EUROPE 2 - EUR 15.95 (All other EU countries).
Free shipping on orders over EUR 150 (use the code FREESHIPPING_EU2 at the checkout)
EUROPE 3 - EUR 13.95 (Finland, Ireland, Poland, Portugal).
Free shipping on orders over EUR 150 (use the code FREESHIPPING_EU3 at the checkout)
UNITED KINGDOM - EUR 19.95 Free shipping on orders over EUR 150 (use the code FREESHIPPING_UK at the checkout)
REST OF THE WORLD - EUR 35 Free shipping on orders over EUR 150 (use the code FREESHIPPING_WORLD at the checkout)
Depending on your location, orders will be shipped via DHL or PostNL with Track & Trace. You will receive an email notification with tracking information once your order has been processed and shipped (2-5 working days). Orders are shipped Monday-Friday (public holidays excluded) from the Netherlands.
ORDERS OUTSIDE EU: Please allow up to 14 business days for your order to arrive, sometimes longer depending on the country. Naked Skin Botanicals is not responsible for any additional fees, levies or duties applied to international orders. No returns or refunds will be issued due to customs delays or holds beyond our control, nor for unclaimed packages or packages refused at the door.
Unfortunately we cannot ship to P.O. Box addresses at this time.
RETURNS & REFUNDS
We hope you delighted with your Naked Skin Botanicals order. If you have any problems with your order, please contact us so that we can make it right. We love our customers and will always try to immediately resolve any situations that come up.
All sales items are considered FINAL SALE and cannot be returned for refund or exchange. Shipping costs are non-refundable. Orders placed during gifting promotions where free product was received are not eligible for return or refund. International shipping charges, customs fees, or taxes are not eligible for refund.
Refunds are available only for purchases made through nakedskinbotanicals.com
SKINFOOD returns
We are a small, independent brand. Due to the handmade and very personal nature of our Skinfood products, very high costs of ingredients and time consuming production process (micro-batches for maximum freshness and potency) we do not offer returns, refunds, or exchanges for reasons of general dissatisfaction. Opened/used products are not eligible for returns.
Please contact us with any questions before placing your order so that we may guide you in choosing the best match for your unique complexion and needs. At your request, we will happily include samples of any products along with your order. Sampling a trial size to determine suitability for your skin type is highly suggested. Please note the samples you wish to try in the notes section upon checkout.
If your items arrive defective/damaged or an error was made, please contact us within 5 days of receiving your order uploading any relevant pictures and we will gladly replace defective items. No refunds are granted beyond the 5 day period.
The buyer is responsible for the return shipping costs. We advise you ship with trackable service as we will not be able to refund products lost in transit. Return shipping costs are non-refundable.
GEMSTONE BEAUTY TOOLS RETURNS
We hope youโll be completely satisfied with your gemstone beauty tools, however we will accept any unopened products for a return, received back at our office within 14 days of the initial purchase.
Returns will only be accepted if the beauty tools are received back unopened, undamaged and with the security wax seal intact. Opened products and used products are not eligible for returns and refunds for hygiene reasons.
If your items arrive defective/damaged or an error was made, please contact us within 5 days of receiving your order uploading any relevant pictures and we will gladly replace defective items. No refunds are granted beyond the 5 day period.
The buyer is responsible for the return shipping costs. We advise you ship with trackable service as we will not be able to refund products lost in transit. Return shipping costs are non-refundable.
STEPS to RETURN A PRODUCT
To request a return, email to hello@nakedskinbotanicals.com with your order number and description of items you wish to return.
We will email you further instructions.Pack your items carefully to ensure they arrive undamaged. Unfortunately we are not able to accept returns for items returned damaged or broken. We advise you ship with trackable service as we are unable to refund products lost in transit.
We will process your return within 10 working days of receipt into our studio. The refund will be made to the debit/credit card or PayPal account used to make the purchase. Please note, it may take 5 to 10 working days for the funds to appear in your account, depending on your bank.
The buyer is responsible for the return shipping costs, these costs are non-refundable. If you are returning goods from outside of the European Union, clearly mark the package as RETURNED GOODS.